Shipping, Returns & Pricing
Shipping & Returns Policy
OneUp Healthcare
📧 sales@oneuphealthcare.co.nz
Shipping & Delivery
Shipping Costs
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Scar product orders: Free shipping
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Rehab & Healthcare products: Shipping rates vary based on size, weight, and product range
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Additional freight may apply for large or specialist items
Delivery Timeframes
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Orders are dispatched as quickly as possible
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Delivery timeframes are estimates only (third-party couriers used)
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For urgent orders, contact us to discuss options and costs
Damaged or Incorrect Items
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Notify us as soon as possible if your order is damaged or incorrect
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We will arrange a replacement or resolution at no cost
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Returns must be approved before sending items back
Returns & Refunds
Change of Mind
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Returns accepted within 14 days of delivery if:
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Item is unused and in sellable condition
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Original packaging is intact
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Return shipping is the customer’s responsibility
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A restocking fee (up to 15%) may apply
Faulty or Non-Compliant Products
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If a product does not meet expected standards within 14 days, we will provide a:
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Replacement
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Repair, or
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Refund
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Pricing & GST
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All prices are GST inclusive unless stated otherwise
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GST is applied to all New Zealand orders as required by law
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Prices are subject to change without notice
Accounts
Wholesale Customers
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Regular wholesale customers are encouraged to set up an account
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Benefits include:
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Faster ordering
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Access to invoices and order history
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Account-specific pricing
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Non-Account Orders
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Payment required upfront via:
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EFT
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Visa / Mastercard / Amex
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PayPal
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Payment surcharges may apply
Ownership of Goods
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Goods remain the property of OneUp Healthcare until paid in full
General Terms
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Product descriptions are kept up to date but may contain errors - please contact us if unsure
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We are not liable for delays or issues caused by events outside our control (e.g. courier delays, supply disruptions)
Need Help?
Contact our team at sales@oneuphealthcare.co.nz
